(Training) Becoming a CTC Navigator and Non-filer & CTC Update Portals Walk-through

The 2021 Child Tax Credit (CTC) expansion provides a historic opportunity to reduce child poverty in the United States by more than 40 percent.

Your efforts to help people get advance CTC payments are essential. Many people will need help to understand their eligibility and to use GetCTC.org. At the time of the first training, GetCTC, a mobile-friendly way to sign up for the CTC, had not yet launched. GetCTC.org, created in partnership with the White House and U.S. Department of Treasury, is available until November 15 and is our recommended tool.

Navigators are trusted, community-based guides that help marginalized people get their payments. They can answer questions, help people sign up for advance CTC payments, provide space and technology, or help address other barriers can include helping with email address, bank accounts, or providing mailing address to use.


GetCTC Portal Walkthrough

This training, co-hosted by Code for America, will teach you how to become a navigator in your community. We will cover how to determine a client’s next steps to get the CTC, how to troubleshoot if a return is rejected, what navigator and outreach resources are available, and take you step by step through GetCTC.org (an alternative to the Non-filer portal).

Download slides (PDF version)

IRS Non-filer Portal and CTC Update Portal Walkthrough

This training, co-hosted by Code for America, will help you become a CTC navigator for your community. We will cover what resources are available, what support you can provide, and take you step by step through the Non-filer Portal and CTC UP Portal.

Download slides (PDF version)

Other Resources


Non-filer Portal Guide

CTC Update Portal Guide

Code for America’s Navigator Resources

CTC Outreach Resources

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